The Eden Metrics Decision Support Suite is designed to give senior leadership teams a single, connected system for making, recording and reviewing the decisions that matter most. From the Triage Board, where every situation is classified using the Cynefin framework, through to the Decision Log, Issue Log, Assumptions, Risk Register and Risk Return evaluations, the entire decision lifecycle lives in one place. This replaces the all-too-common reality of strategic decisions made in meetings, half-captured in emails, lost in spreadsheets, and rarely reviewed for outcomes.
Features
Watch the film below to find out more about the key features of the Decision Support solution.
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Strategic Areas
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Dashboards
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Views
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Automations
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Make.com Scenarios
What problem does it solve?
Most organisations have no governance layer for the decisions that shape their future. Risks live in spreadsheets nobody opens, decisions get made and forgotten, and assumptions go unchallenged until they break. When something goes wrong, there is rarely a defensible trail of how the call was made, what was known at the time, or who was accountable. The Decision Support Suite fixes that. Every critical decision has a structured home, a clear owner, a documented rationale and a scheduled review. Risks are quantified financially using a Risk Return model, so the cost of mitigation can be weighed against the cost of exposure. Assumptions are classified for fragility using Cascio’s BANI framework, so leadership knows where its thinking is most likely to break.
Who is this for?
This solution is built for CEOs, COOs, CMOs and senior leadership teams running organisations where the cost of a poor decision is high, and the consequences are difficult to reverse. It works for SMEs maturing their governance, for scale-ups whose decision-making has outgrown a founder’s intuition, and for enterprise leadership operating in volatile, regulated or capital-intensive environments. It is also designed for boards that want to evidence the quality of their decision-making, not just its outcomes.
What are the benefits?
The Decision Support Suite turns leadership decision-making from a personal craft into an organisational capability. Decisions become defensible because every rationale, alternative and assumption is captured at the time. Risk becomes financial because Risk Return shows the leadership team whether to proceed, tighten the scope or stop. Uncertainty becomes manageable because Cynefin classification routes each situation to the right response, and BANI fragility analysis flags the assumptions most likely to fail. Five Make.com scenarios extend monday.com with AI summarisation, daily digests, SLA tracking and intelligent routing, so the system works actively for leadership rather than waiting to be checked. And because everything is captured, reviewed and learned from, every decision compounds the organisation’s institutional knowledge over time.
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FAQs
This solution is built for CEOs, COOs, CMOs and senior leadership teams operating in environments where decisions are high-stakes and rarely reversible. It works particularly well for organisations maturing their governance, scale-ups whose decision-making has outgrown a founder’s instinct, and boards needing to evidence the quality of their decision-making to investors, regulators or successors.
A standard risk register tells you what could go wrong. This suite tells you what to do about it. Risks are tied to the decisions that created them, the assumptions that underpin them, and the financial exposure they represent through the Risk Return model. Decisions, issues and assumptions live in the same governed system, so the leadership picture is connected rather than scattered across documents.
No. The suite is fully documented with a built-in glossary, configuration guide and per-board reference manual, written for senior leaders rather than framework specialists. Most teams pick up Cynefin classification within the first two weeks, and BANI fragility analysis follows naturally once assumptions are being tracked. The frameworks become part of how the team thinks, not extra work.
Risk Return weighs the total cost of mitigation against the risk-adjusted financial exposure of doing nothing, then issues a clear verdict: proceed, tighten scope, or stop. It surfaces decisions where the mitigation spend is disproportionate, where the assumption base is too fragile to act on, or where the exposure has been quietly understated. Leadership gets a defensible financial answer instead of a gut feeling.
Five scenarios run quietly in the background to extend monday.com’s native power. They cover AI-driven summarisation of decision, risk and issue items, a daily digest of everything critical right now, SLA tracking on triage items so nothing stalls unnoticed, intelligent routing based on classification, and prompted strategic environment scans every quarter. The system actively works for the leadership team rather than waiting to be checked.