Expert Support for Confident, Efficient Workflows
Great systems only reach their full potential when they are actively nurtured. Eden Metrics’ Managed Services deliver that ongoing care. Instead of allowing a monday.com environment to drift away from its original purpose, the team keeps everything aligned with evolving goals, changing teams and shifting priorities.
This is a long-term partnership designed to monitor, improve and evolve workflows so the organisation’s investment continues to deliver value long after implementation.
Why Ongoing Support Matters
Most organisations underestimate how quickly their operational reality changes. Teams expand, processes shift, and new features appear, all of which gradually knock a system out of alignment. The real cost is rarely the software; it is the inefficiency that creeps in when a platform is not maintained. Eden Metrics’ Managed Services prevent that drift. By providing consistent support and proactive optimisation, the team ensures that monday.com remains a dependable engine for execution rather than a source of slowdown.
Who This Is Perfect For
Eden Metrics’ Managed Services provide the greatest benefit to organisations that:
- Need expert oversight to keep workflows running smoothly
- Want their monday.com setup to evolve alongside business priorities
- Prefer not to rely on a single internal expert for everything
- Value stability, visibility and continuous improvement
- Want the confidence that their system is always monitored and maintained
It is designed for teams that depend on monday.com for daily execution and want a support partner that keeps everything running efficiently.
Managed Services Packages
Choose the level of ongoing support that keeps your platforms running smoothly, with expert guidance whenever your team needs it.
Essential
£495p/m
4 Hours per Month
Starter support for small teams
- Dedicated Client Helpdesk
- Expert advice on best practices
- Flexible consultation as needed
- Standard SLA
StandardPopular
£895p/m
8 Hours per Month
Ongoing support for growing teams
- Everything in Essential, plus:
- Bi-annual reviews
- Ad-hoc optimisation requests
- Ongoing platform maintenance
ProBest Value
£1295p/m
12 Hours per Month
Strategic support with enablement
- Everything in Standard, plus:
- Real-time monitoring
- Quarterly strategic reviews
- Professional SLA
Enterprise
£TBC
Hours TBC
Ambitious businesses with complex needs
- Everything in Pro, plus:
- Full system management
- Monthly strategic reviews
- Priority SLA
What’s Included in Every Tier
Every plan includes predictable, reliable support to keep workflows healthy and efficient.
- Direct access to the Eden Metrics support via our dedicated Helpdesk, email, Teams and, where appropriate, in person
- Guaranteed response times aligned to the service tier
- Proactive error monitoring for Make.com and Zapier integrations
- Routine health checks to maintain system stability
- Best practice guidance to prevent inefficiencies
- Feature update support and enablement
- Optional add-ons for new builds, workshops and project-based enhancements
These packages suit organisations that want a consistently high-performing monday.com environment without adding pressure to internal teams.
Answers to your Questions
FAQs
Managed Services include ongoing workflow optimisation, platform maintenance, automation monitoring, dashboard improvements, training support and direct access to experienced monday.com specialists. Each plan provides guaranteed response times and proactive oversight to keep systems running smoothly.
Yes. Eden Metrics designs each Managed Services plan to fit the organisation’s complexity, internal capability and monthly support requirements. Additional hours, project-based work and bespoke training can be added at any time.
Support is provided through our dedicated Helpdesk, email, Teams and, where appropriate, in person. Clients can raise queries, request enhancements or report issues, and the Eden Metrics team responds within the service level agreed.
All Managed Services operate on a rolling month by month agreement. Clients can cancel at any time, giving complete flexibility without long term commitments.
Managed Services are billed monthly in advance. This gives organisations predictable costs and uninterrupted access to the Eden Metrics support team throughout the month.
No. Hours cannot be rolled over, as any unused time is invested proactively by the Eden Metrics team into system reviews, optimisation and maintenance. This ensures clients receive continuous value even in quieter periods.
Through ongoing optimisation and quarterly performance reviews, the team evaluates how the workspace is performing against current priorities. Recommendations are then implemented to keep workflows, automations and dashboards aligned with operational needs.
Absolutely. The team proactively monitors Make.com and Zapier scenarios for errors, interruptions and inefficiencies. Any issues are addressed quickly to minimise disruption and maintain data integrity across connected systems.