Privacy Policy
Last Updated: 16th October 2024
At Eden Metrics, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (edenmetrics.com) or interact with our services.
1. Who We Are
Eden Metrics is a digital optimisation and search intelligence company, providing cutting-edge SEO solutions. Our registered office is Sparkhouse, Ropewalk, Lincoln LN6 7DQ.
2. Information We Collect
When you interact with our website, we may collect the following types of data:
2.1 Information You Provide to Us
- Contact Forms & Enquiries – When you contact us via our website, we collect your name, email address, phone number, and any other details you provide.
- Account Registration – If you create an account, we collect login credentials and relevant business details.
- Subscription & Newsletter Sign-ups – If you opt-in to our newsletter, we collect your email address.
- Billing & Payment Information – If you purchase a service, we collect necessary billing details (handled securely via third-party payment processors).
2.2 Information We Collect Automatically
- Cookies & Tracking Technologies – We use cookies and analytics tools to track website usage and improve user experience.
- Device & Browser Data – We collect information about your device, browser, and IP address.
- Usage Data – Information about how you navigate and interact with our website.
3. How We Use Your Information
We use the collected data for the following purposes:
- To Provide Our Services – Process enquiries, onboard clients, and deliver our SEO solutions.
- Customer Support – Respond to questions and provide assistance.
- Marketing & Communication – Send newsletters, promotional materials, and updates (you can opt-out at any time).
- Website Analytics – Improve user experience and website functionality.
- Legal Compliance & Security – Detect and prevent fraud, security threats, or legal violations.
4. Cookies & Tracking Technologies
Eden Metrics uses cookies and similar technologies to enhance user experience. You can control cookie preferences via your browser settings.
5. How We Share Your Information
We do not sell or rent personal data. However, we may share your information with:
- Service Providers – Third-party partners for payment processing, hosting, analytics, and email marketing.
- Legal Authorities – If required to comply with legal obligations or protect our rights.
- Business Transfers – In the event of a merger or acquisition, your data may be transferred to a new owner.
6. Data Retention
We retain personal data only as long as necessary for business and legal purposes. If you request deletion, we will remove your data unless legal obligations require otherwise.
7. Your Rights & Choices
You have the right to:
- Access Your Data – Request a copy of the personal information we hold.
- Correct Your Data – Update any inaccurate or incomplete information.
- Delete Your Data – Request removal of personal data.
- Restrict Processing – Limit how we process your data.
- Withdraw Consent – Opt-out of marketing communications at any time.
To exercise these rights, please contact us.
8. Data Security
We implement strict security measures to protect your personal data from unauthorised access, alteration, or loss.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and we will notify users of significant changes.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Eden Metrics
Sparkhouse, Ropewalk, Lincoln LN6 7DQ
By using our website, you consent to the terms of this Privacy Policy.