1. Introduction
These terms and conditions govern the booking and delivery of consultation meetings with Eden Metrics (“the Consultant”). By booking a consultation, you agree to abide by these terms.
2. Meeting Types
Bookings are available for:
- Discovery Consultation Meetings – For new clients.
- In-Contract Meetings – For existing clients.
- Ad-Hoc Meetings – For individuals or organisations without a formal contractual relationship with the Consultant.
3. Fees and Payments
- Some consultation meetings attract a fee, which may be payable upfront before the meeting commences.
- Payments are processed securely through Stripe. By making a payment, you agree to Stripe’s terms of service and privacy policy.
- In cases where Stripe encounters processing issues, an invoice may be issued for payment via alternative means.
4. Rescheduling and Cancellations
- Clients may reschedule or cancel a meeting at least 3 hours in advance.
- If a meeting is rescheduled and the new time does not work for the client, a refund may be requested.
- For paid meetings, cancellations made less than 3 hours before the scheduled start time are non-refundable.
- In the event the Consultant needs to cancel a meeting due to an emergency, the client will have the option to reschedule.
5. Late Arrivals & No-Shows
- Clients who arrive more than 15 minutes late will be considered a no-show.
- No-shows for paid meetings will forfeit their fee.
- Meetings will still end at the scheduled time, regardless of a client’s late arrival. If the meeting then overruns, an additional fee may be incurred.
6. Overruns and Additional Charges
- If a meeting exceeds the allotted time by more than 15 minutes, an additional charge will apply.
- Extra time is charged in 15-minute increments.
- Additional charges will be invoiced post-meeting.
7. Liability & Service Limitations
- The Consultant is not responsible for failures in third-party IT systems, including internet outages or software issues on the client’s side.
- If the client’s internet connection fails, the meeting will be rescheduled rather than refunded.
- If the Consultant experiences technical issues or is unable to attend, the client will be offered a reschedule or a refund.
8. Confidentiality & Data Protection
- All consultations are confidential. In some cases, clients may be required to sign a Non-Disclosure Agreement (NDA).
- Client data is handled in compliance with GDPR.
- If a meeting is to be recorded, client consent will be obtained beforehand.
9. Right to Refuse Services
- The Consultant reserves the right to refuse any booking at their discretion.
- The Consultant may cancel and refund a booking for any reason.
10. Pricing & Changes
- Fees are subject to change, but existing bookings will be honoured at the price at which they were booked.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved through negotiation in good faith or, if necessary, through legal means in accordance with local laws.